Terms and Conditions

Terms And Conditions For The Sale Of Goods On balisoul.com.au

These Terms And Conditions form a contract between consumer and Bali Soul Pty Ltd and apply to the purchase, fulfilment and delivery of goods from balisoul.com.au.
Please read these Terms And Conditions carefully before placing your order on balisoul.com.au as they contain important information including limitations of liability.
If you do not understand any of these Terms And Conditions please contact us at [email protected]

Compliance With Terms And Conditions

The Consumer agrees to be bound by these Terms And Conditions when an order is submitted.
Each order submitted will be a separate and binding agreement between consumer and Bali Soul Pty Ltd.

Placing Orders

An order submitted by you on balisoul.com.au in the manner described on the website is an offer by you to purchase goods for the price (plus and delivery costs) as specified at the time you submit your order. That offer cannot be withdrawn by you without the consent of Bali Soul Pty Ltd.
In completing the electronic order form, you agree to provide complete and accurate information as to your personal details (or those of your nominated recipient for gifts) to enable the processing and delivery of your order. Bali Soul Pty Ltd will not be liable for your loss or failure to deliver goods due to inaccurate or incomplete details provided by you.
To order from balisoul.com.au you must be 18 years of age or older and have current email address and telephone number at which you can be easily contacted.
You must check your order carefully before submitting to us as once your order is submitted, changes or cancellations to your order may only be possible by our agreement.
Order confirmation will be provided to you at your specified telephone number upon submission of your order.

Acceptance And Rejection Of Orders

Bali Soul Pty Ltd reserves the right to accept or reject your order for any reason at any time.
When an order is accepted by Bali Soul Pty Ltd it represents an agreement by Bali Soul Pty Ltd to supply goods in accordance with your order and Terms And Conditions.
In the event an order is rejected, you will be notified of the rejection within five (5) business days, stating the reason for rejection. Bali Soul Pty Ltd will not be liable to you for your loss or that of any third party for the rejection of your order.
Where payment for a rejected order has already been processed, we will refund your money within five (5) business days. Bali Soul Pty Ltd will not be liable to you for any loss or cost incurred by you or any third party as a result of any delay in processing your refund.

Availability Of Goods

You acknowledge and agree that occasionally some items on the website may be out of stock or no longer available. If we cannot fulfil part or all of your order you will be contacted within five (5) business days to arrange a full or partial refund. Your refund will be processed within five (5) business days. Your receipt of your refund will depend on the processing time of your financial institution. Bali Soul Pty Ltd is not liable for any loss you or any third party suffers as a result of any dellay in processing your refund.
We reserve the right to withdraw from sale any item on the website without notice. Bali Soul Pty Ltd will not be liable for any loss suffered as a result of withdrawing any goods from sale.
You acknowledge and agree that:
a) all images of goods displayed on the website are for illustration purposes only and dimensions of goods may differ in real life
b) you have read any written description of goods prior to submitting your order
C) colour of goods may vary slightly in shade in real life
d) any accessory shown with goods is for illustration purposes only

Price And Payment

The price of each item is specified on the website.
All prices quoted are in Australian Dollars and are inclusive of GST. Delivery fees also include GST.
Bali Soul Pty Ltd reserve the right to alter prices of goods on the website without notice, unless an order has already been submitted prior to the change in price.
You agree to pay the advertised price and delivery fees at the time your order is submitted.
Accepted methods of payment are Visa, Mastercard, PayPal and AfterPay. When paying by credit card you authorise Bali Soul Pty Ltd to debit your nominated card at the time of order submission. The name on the credit card must match the name of the person placing the order.
In paying or attempting to pay for any goods, you agree that you have not engaged in any fraudulent conduct or contravened any law.
You will receive a tax invoice with goods.
Whilst Bali Soul Pty Ltd take all precautions, we cannot guarantee the security of any transaction.


You agree to your details, including delivery address to be supplied to delivery agents for the purpose of delivering your goods.
You acknowledge and agree that notwithstanding anything else stated on the website:
a) Bali Soul Pty Ltd cannot guarantee that delivery will occur within the stated delivery time frame.
b) delivery time frames can occasionally change due to circumstances beyond our control
c) except where required by applicable law, Bali Soul Pty Ltd is not liable for any loss, expense or injury suffered by you or a third party due to a change in delivery times.
Goods will be delivered to the address specified during the order process. No One (1) order can be shipped to multiple locations.
If we are unable to deliver your order to your specified address due to size of package, access restrictions or if it is unsafe or impracticle to make the delivery, a card will be left for you to collect the goods from a local Australia Post office. It is your responsibility to follow the instructions stated on the card. If collection does not occur within ten (10) business days you may be required to pay any associated costs for redirection or re-delivery.
Upon delivery you must inspect your order and report any breakages or damages within 48 hours of receipt of goods.


Bali Soul Pty Ltd agrees to comply to all consumer protection laws.
Bali Soul Pty Ltd reserve the right to change any of these Terms And Condtions without notice.
Bali Soul Pty Ltd may contact you electronically if you agree to join our loyalty program.
A delay or failure by Bali Soul Pty Ltd to exercise our rights under these terms and conditions does not constitute Bali Soul Pty Ltd waiving these rights.
The Warranty And Returns policy forms part of these Terms And Conditions.


Personal information provided to us for the purposes of order placement or joining our loyalty program will be stored by Bali Soul Pty. Ltd. This information will not be shared with any outside party, excepting service providers contracted by Bali Soul Pty Ltd for purposes such as delivery of goods.